In case of a delayed or canceled flight, and if you need confirmation for changes in departure times or the use of your electronic ticket, as well as for ticket refunds, we can provide a confirmation letter. Choose from the options below to access your necessary confirmation letters
Terms of issuing an electronic confirmation letter:
Confirmation letter can be issued only in a currency that was used for purchasing a ticket.
In order to receive Confirmation letter about flight cancellation/delay, please send an email with your request to: customer.relations@flyarystan.com.
Confirmation letter for confirming the fares, fares valid on specific dates or flight segments cannot be issued. You can find fare and flight direction information on our website.
No other Confirmation letters can be provided, and requests for other confirmation letters will not be considered.
Passing the ticket to the third parties or providing them with information allowing determining ticket number, the passenger agrees to receive this reference by these persons. In this case, the airline is not responsible for access of the data by the third parties.
For the requests sent to Contact.centre@flyarystan.com by the third party please send a notarization, or a guarantee letter or letter from the passenger(s) (scanned copy with signature - all templates in free form), that he /she (they) do not have any claims for the provision of his /her (their) confidential information to a third party. Otherwise, the request will not be processed.
If your confirmation letter is not formed on the website, please contact Contact.centre@flyarystan.com
The document will be provided within 5 working days and free of charge.
